We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hiddenclosetboutique@outlook.com. Please note that returns will need to be sent to the following address: [Hidden Closet Boutique Inc 946 Rt 376 Suite 5 Wappingers Falls, NY 12590] 

If your return is accepted, you are responsible for providing your own return shipping label and fee. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hiddenclosetboutique@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,(undergarments, bathing suits, all accessories, perfumes,jewelry,custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically be given a credit for the  original amount paid via store credit or exchange method within 7 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at hiddenclosetboutique@outlook.com.

HIDDEN CLOSET BOUTIQUE has a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, unused, with tags, no smell of cigarettes or perfumes,and in its original packaging. You’ll also need the receipt or proof of purchase. All returned items must be free of makeup, perfume, deodorant ,smoke, pet hair,  or any stains/discolorations.

To start a return, you can contact us at hiddenclosetboutique@outlook.com
Please note that returns will need to be sent to the following address: [946 Route376, Suite 5 Wappingers Falls,NY 12590. 


You can always contact us for any return question at hiddenclosetboutique@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue immediately.

Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We do not accept returns on intimates, jewelry, glasses, hair accessories, hats,blankets, swimsuits and final sale items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges and Refund Policy

Refunds are offered in the form of STORE CREDIT  ONLY via an E-Gift Card. Store credit has no expiration and is issued upon acceptance of returned items/s. Due to our fast turnover exchanges can only be made with in stock items. The fastest way to ensure you get what you want is to return the item as soon as possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hiddenclosetboutique@outlook.com.